Frequently Asked Questions

PFC offers daytime care services for individuals with special needs, including those with learning difficulties, disabilities, and Down syndrome. Our services include a variety of activities designed to promote social interaction, skill development, and overall well-being. These activities range from in-centre programs like arts and crafts, music sessions, and educational workshops to day trips and holiday outings.

Our services are available to individuals with special needs, including those with learning difficulties, disabilities, and Down syndrome. We welcome people of all ages and work closely with families to ensure that each service user’s needs are met in a safe and supportive environment.

To enroll your loved one at PFC, please contact us to schedule a visit or consultation. During this initial meeting, we will discuss your loved one’s specific needs, explain our services in detail, and answer any questions you may have. After the consultation, we’ll work together to create a personalized care plan tailored to your loved one.

PFC operates Monday through Friday, from 9:30 AM to 3:00 PM. We are closed on weekends and public holidays. Special arrangements can be made for extended care on a case-by-case basis, depending on the needs of the service user.

Activities and trips are funded through a combination of service fees, donations, and fundraising events. We host various fundraising activities throughout the year, such as discos, talent shows, and bake sales, to help cover the costs and ensure that our programs remain accessible to all service users.

There are several ways you can support PFC:

• Donations: Financial contributions help us maintain and expand our services. You can make a donation online, by mail, or in person.
• Volunteering: We are always in need of volunteers to assist with activities, events, and day-to-day operations.
• Fundraising: Participate in or support our fundraising events. Check our Events page for upcoming opportunities.

Our staff members are highly trained and experienced in working with individuals with special needs. They include support workers, volunteer support workers, apprentices, and a team leader, all overseen by our Chairman. We prioritise ongoing training and professional development to ensure that our team is equipped to provide the best possible care.

The safety and well-being of our service users are our top priorities. Our centre is designed to be a safe and accessible environment for individuals with special needs. All staff members are trained in first aid, safeguarding, and disability awareness. We also have strict policies and procedures in place for managing risk and responding to emergencies.

Yes, PFC provides transportation for all organized day trips and outings. Our vehicles are equipped to accommodate individuals with special needs, including those who require mobility assistance. We ensure that transportation is safe, comfortable, and inclusive for all service users.

We encourage family involvement in many of our activities and events, attend our fundraising events, and participate in special programs designed to strengthen family bonds. Please contact us for more details on how you can get involved. Unfortunately, we cannot allow family members to join us on our trips & holidays as these are designed for our service users to gain and develop their independence.

You can stay updated on PFC news and events by subscribing to our newsletter, following us on social media, and regularly visiting our website. We post updates about upcoming events, new programs, and other important information to keep our community informed.

If you have any further questions or need more information, please don’t hesitate to contact us:

• Phone: 01977 706932
• Email: info@pontefractfamilycentre.org
• Address: 4 Harrop Well Ln, Pontefract WF8 1QY

We’re here to help and look forward to hearing from you!